Refund policy

14-Day Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with our 14-day return and refund policy.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The return request is made within 14 days from the date of delivery.

  • The item must be unused, unopened, and in the same condition that you received it.

  • The product must be in its original packaging with all seals and tags intact.

  • You have the receipt, order number, or proof of purchase.

Please Note: Due to hygiene and personal care safety standards, items that have been opened, unsealed, or used cannot be returned or refunded.

2. How to Initiate a Return

  1. Contact our customer support team via WhatsApp at [+92 300 1014 620] or email us at [Info@herbapakisan.com].

  2. Provide your Order ID and a clear photo/video of the product showing its current sealed condition.

  3. Once your return is approved, our team will guide you on how and where to send the package.

3. Return Shipping Costs

  • Defective or Wrong Item: If you received a damaged, defective, or incorrect product, we will cover the return shipping costs or arrange a replacement free of charge.

  • Change of Mind: If you are returning the product due to a change of mind, you (the customer) will be responsible for paying the return shipping costs. Original shipping charges are non-refundable.

4. Refunds Processing

  • Once we receive your returned item, we will inspect it and notify you that we have received it.

  • If your return is approved, we will initiate a refund to your preferred payment method (EasyPaisa, JazzCash, or Bank Account).

  • The refund will be processed within 7 to 10 working days.