Privacy policy

Last updated: 16 May 2026

At [Herba Pakistan], we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.

1. Information We Collect

When you visit or place an order on our store, we collect certain information to fulfill your request and improve your experience.

  • Personal Information: This includes your name, billing address, shipping address, email address, and phone number, which you provide when placing an order or creating an account.

  • Payment Information: We process payments securely. Your payment details (like bank accounts or mobile wallet numbers) are processed through secure payment gateways (such as EasyPaisa, JazzCash, or Cash on Delivery partners). We do not store your raw financial details on our servers.

  • Device Information: When you browse our store, we automatically collect details about your device, including your IP address, web browser, time zone, and cookies installed on your device.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process, fulfill, and ship your orders (including sending order confirmations and shipping updates).

  • To communicate with you regarding your orders or customer support queries.

  • To screen orders for potential risk or fraud.

  • With your explicit consent, to send you promotional marketing emails or WhatsApp/SMS updates about new products and discounts.

3. Sharing Your Personal Information

We only share your personal data with trusted third parties that help us run our business:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Courier Services: We share your name, delivery address, and phone number with our logistics and delivery partners (e.g., Leopard, TCS, Trax, etc.) to deliver your packages.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations, or to respond to a lawful request or subpoena.

4. Cookies and Tracking

Our website uses "Cookies" to improve your browsing experience, remember your shopping cart items, and analyze how visitors interact with the site. You can choose to disable cookies through your browser settings, though some parts of our website may not function properly as a result.

5. Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Security

We take reasonable steps and follow industry best practices to ensure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at Info@herbapakistan.com